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Customer Service

Engraving
Engraving is now included in the price of most items, including plaques, acrylics, and glass. We reserve the right to change engraving set-up. Our engravers have years of experience in graphic design. We will size, space and center each award. Examples of our work can be found on our website. Additional charges may be added for more than 1 logo, excessive wording columnization, or other special effects. Click here for a complete explanation of our artwork and engraving requirements.
Location
Willamette Valley Awards Inc is located at 2147 Main St, in Springfield, OR. We are just to the east of the intersection of 21st St. and Main St. On the south side of Main St. Just past the Springfield Saddle Shop Store. On the other corners of that intersection are Hutch's Bicycle Stores.
Store Hours
Monday through Friday 9:00AM to 5:00PM
Shipping
We can ship by UPS Ground or Express, we also ship many small items by Parcel Post. We only ship in United States.
Turnaround Time
Normal turnaround time is 2 to 4 days for the “average” order. Large orders can take longer, depending on the items requested, artwork required, etc.
Returns Policy
No items can be returned without authorization from our customer service department. Most awards are not reusable and cannot be redone, because they have been made for a specific customer or event. Please contact us to discuss your particular situation.
Artwork - Logos
Please provide a black and white hard copy of your artwork, (half tones and grayscale may not reproduce well, or at all, depending on the particular application.). When suitable art is not provided, we will do our best to adapt the artwork to our needs. Art charges are $60.00 per hour. We will discuss the artwork charges with you, prior to beginning. Examples of artwork that is NOT camera-ready: faxes, photocopies, photographs, letterheads, color printouts, files meant for web graphics such as .jpg
Color Art
If artwork is for a full color process, such as silk-screened name badges, please provide color separated art, and the PMS color #, so that we can match the color that you want. If art is not separated, additional art charges may be added.
Acceptable File Formats
Vector images (line art), should be submitted in one of the following forms:

1. CorelDraw X3 or lower (.cdr)
2. Adobe Illustrator (.ai)

Raster images (bitmap), should be submitted at desired size, and at least 300 dpi:

1. Tagged Image Format (.tif)
2. Windows Bitmap (.bmp) Note: Due to limited space please do not more lines, it will only delay the shipping of your order.